Retention Rockstar Community Coaching Call Recording #3

The key highlights from the third of our ongoing monthly coaching calls:

• Pipeline Protection and Relationship Retention: Our Main Focus on this call
  • Pipeline Protection: Prevents any current clients from switching to your competitors.
    • On average, 25% of current clients in the pipeline might shop with another lender.
    • 75% of past clients might close their next loan with a competitor.
    • Monitor and act on real-time alerts to protect and retain clients.
    • Use provided scripts and playbooks to optimize follow-up communications.
    • Focus on building and maintaining relationships to secure ongoing business.

• • Relationship Retention: Marinating relationships with past clients to ensure repeat business. 
    • Smaller lenders can outperform larger ones by capitalizing on their existing relationships.
    • Utilize real-time alerts to monitor client activities and intervene early.
    • Adopt practices and scripts provided by the system to effectively follow up and retain clients.
    • Personal relationships and local connections give a significant advantage over larger competitors.
    • Effective follow-up and leveraging these relationships can result in higher engagement and retention rates.
    • Personalized follow-ups and tailored communications are more effective than generic marketing efforts.